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What’s the difference between your services and private shuttle or rideshare?
Are you tired of the hassle and frustration that comes with airport transportation? Let us take the burden off your shoulders with our top-notch, reliable airport transfer services!
Our airport transfer services provide you with a private and personalized experience. We will pick you up in a luxury car, and our professionally trained driver will be waiting for you at the airport with a sign displaying your name.
We understand that traveling can be tiring, so we ensure that you will be able to relax in style during your ride to your destination.
Our prices may be slightly higher than other options, but we guarantee that you will receive exceptional service, and a hassle-free experience that will make it all worth it.
For those who are on a budget, rideshare services like Uber or Didi are the perfect solution. With just a few clicks on your phone, you can book a ride with the app, and the driver will pick you up wherever you are. Although you may be sacrifising reliablity, efficiency and even the quality of driver by using ride sharing services.
An airport shuttle service is yet another budget-friendly option that is perfect for groups. Shuttles usually have runs on a set schedule, and you can book your seat in advance. You’ll be picked up at the airport and dropped off at your destination. This is not as flexible as other options.
We understand how important it is to arrive at your destination safely and on time, which is why we offer a reliable, safe, and efficient service. Book your ride with us today, and let us take the stress out of your travel plans.
How do I contact Blue Diamond Transfers?
You can call 1300 258 847 during working hours for regular support and at any time after hours for emergency support. If the person has an overseas mobile phone then please call us on +611300 258 847.
Where do Blue Diamond Transfers operate?
We operate all across Australia in all major cities and many regional areas, with our head office located in Brisbane, QLD. Please try to book and if the system allows it then it means we operate there. We are constantly growing our operation due to customer demand so please let us know if you are looking at a region that we don’t currently operate in and we will try and assist you.
Account Access – Can’t Login
Are you a registered member? Please reset your password?
Please note, the password reset email will be sent to the person indicated as the recipient of all email notifications.
If all the above fails, please send an email to [email protected] and we will get back to you.
Do I get charged if my flight is late?
No you don’t, your time starts upon touchdown of the aircraft.
Do I pay more in heavy traffic?
No, our prices are fixed and transparent, you only pay more for unscheduled stops and if you keep the driver waiting any more than the free courtesy waiting times.
What forms of payment do you accept?
The only forms of payments we accept are VISA, MASTERCARD, and AMEX.
Invoicing, Afterpay and ZipPay is by arrangement only
All credit card payments are processed securely using Stripe
Can I request a particular driver?
Yes you can and if that driver is available we will send him/her. Otherwise we will send another driver. Please advise us of the driver name in the Additional Information box at the bottom of the booking sheet.
Do you offer corporate discounts?
Yes of course we do, but please note we cannot offer point of sale discounts – only volume based rebates. If you are interested to discuss this further, please email your name, email address, contact number and monthly volume of travel/number of bookings to [email protected] and someone will get back to you.
I’m an EA. Can I manage several executives through my profile?
As an Executive Assistant (EA) or Personal Assistant (PA), you can manage your executive’s travel seamlessly using the Blue Diamond Transfers Corporate Portal. Here’s how you can take full advantage of the system:
✅ Centralised Booking Dashboard
View, manage, and track all upcoming and past bookings for one or multiple executives in a single interface.
Filter bookings by name, date, or location to stay organised and efficient.
✈️ Quick Booking Access
Instantly book airport, corporate, event, or hourly transfers on behalf of your executive.
Auto-filled corporate account details speed up the process — no need to re-enter information each time.
👥 Manage Multiple Profiles
Set up individual profiles for each executive under your company’s master account.
Switch between profiles in seconds to manage travel for multiple stakeholders or departments.
📅 Calendar Integration
Sync bookings with your Outlook or Google Calendar to track transfers alongside meetings and travel itineraries.
Receive automatic reminders for pickup times, vehicle details, and status updates.
💳 Corporate Payment Options
Choose from stored corporate cards or monthly invoicing for streamlined financial tracking.
Download invoices or payment summaries directly from the portal for reconciliation or reporting.
🧾 Live Booking Tracking & Receipts
Monitor driver status in real-time (on the way, arrived, etc.) so you can proactively manage delays or changes.
Access completed trip reports, including pickup/drop-off times, route tracking, and itemised receipts.
🛡️ Guest Booking & Privacy Protection
Book for visitors or clients with our Guest Booking feature — no account setup required for them.
Passenger phone numbers are masked for privacy, and communications are handled securely.
🔄 Modify or Cancel with Ease
Amend pickup times, locations, or passenger details right from the portal.
Cancel bookings in line with our cancellation policy without needing to contact support.
If you need assistance setting up your company profile or getting access to the Corporate Portal, contact us at [email protected] or call 1300 258 847.
We’re here to make travel management effortless for you and your executive team.
Do you charge GST on transport services for NDIS participants?
Yes – in most cases, GST will apply to transport services provided by Blue Diamond Transfers, even if the passenger is an NDIS participant.
Here’s why:
🟦 We are not an NDIS-registered provider
Blue Diamond Transfers operates as a private transport service. This means we do not fall under the NDIS Commission’s registration requirements, and we are not bound by NDIS pricing limits or rules.
As a result, our services are charged at commercial rates, and normal tax rules apply, including GST where applicable.
🟨 When is GST not charged under NDIS?
The Australian Taxation Office (ATO) allows certain services to be GST-free if they meet strict criteria, even for non-registered providers.
To legally provide a GST-free transport service, all of the following must be true:
✅ The participant has an active NDIS plan.
✅ The transport is a reasonable and necessary support specifically listed in that plan.
✅ There is a written agreement between the participant (or their representative) and the provider that confirms this.
✅ The service is the kind listed as GST-free in the NDIS Minister’s Determination.
🔺 Why we still charge GST
Most bookings with Blue Diamond Transfers are general transport services – like airport runs, event travel, or medical appointments. While many of our clients are NDIS participants, these trips are usually:
Booked casually, not under a formal support agreement
Not specified line-by-line in the NDIS plan
Used for convenience or quality of service, not tied to a specific funding outcome
Because of this, we are legally required to charge 10% GST if we’re not meeting all four of the GST-free conditions above.
🧾 What this means for you
If you’re self-managed or plan-managed, you can still use our services and claim your trip cost back through your plan — as long as your NDIS budget allows for it and your plan manager approves the expense.
We issue tax invoices that clearly show:
The base fare
Any extras (waiting time, tolls, etc.)
The GST amount
❓ Need clarification?
Every NDIS plan is different. If you’re unsure whether GST can be claimed or reimbursed, we recommend checking with your:
Support Coordinator
Plan Manager
Or the NDIS directly
You can also email us at [email protected] or call 1300 258 847 – we’re more than happy to talk you through it.
What’s the $1 charge when I make a booking?
When you make a booking through our app or website, you may notice a $1 charge appear on your card. This is not a fee. It’s a temporary pre-authorisation used to verify your payment method and ensure the card is valid.
This $1 charge is automatically reversed by your bank or card provider shortly after the transaction is processed — usually within a few hours to a couple of business days depending on your bank.
Rest assured, you’re only charged for the actual fare once your trip is confirmed or completed, as per our standard billing process.
If you have any concerns about a charge on your card, feel free to contact our support team.
Corporate Client?
Vehicle Pricing
- Executive Sedans – Limited to 3 passengers, 2 large suitcases
- Executive SUV’s – Limited to 4 passengers, 3 large suitcases – 30% Premium
- Premium SUV’s – Limited to 4 passengers, 3 large suitcases – 45% Premium
- Luxury Sedan (Euro Spec of Equivalent) – Limited to 3 passengers, 2 large suitcases – 50% Premium
- 7 Seater Vans – Limited to 7 passengers, 5 large suitcases – 55% Premium
- 11 Seater Vans – Limited to 11 passengers, 7 large suitcases – 105% Premium
- 13/14 Seater Vans – Limited to 13-14 passengers, 9 large suitcases – 125% Premium
Do you offer complimentary wait time?
We provide generous complimentary wait times to ensure passengers have flexibility. After the complimentary period expires, additional wait charges apply.
Airport Transfers
Domestic Flights: 30 minutes complimentary wait from actual aircraft landing (touchdown).
International Flights: 60 minutes complimentary wait from actual aircraft landing (touchdown).
Wait time is calculated from touchdown as recorded by airport systems. This ensures fairness as disembarkation, immigration, baggage collection, and other delays are outside the driver’s control.
Other Pickups (Hotels, Residences, Offices, Events, etc.)
10 minutes complimentary wait from the booked pickup time.
Intermediate Stops
No complimentary wait time. All waiting at intermediate stops (e.g., schools, hospitals, errands) is charged in full from the moment the driver arrives until the transfer resumes.
Charges Beyond the Allowance
After complimentary wait times expire, additional wait is charged at the respective rate for the vehicle booked or as otherwise agreed under a corporate account or Service Level Agreement.
Discretionary Waivers
We act reasonably and in good faith. Where delays are caused by circumstances beyond the passenger’s control (e.g., medical handovers, unexpected airport disruptions), management may reduce or waive wait time charges at its discretion.
Do Quotes Include Tolls?
No, our prices do not include tolls.
Please note that toll charges will be added seperately to your final bill. This ensures you only pay for the tolls used on your travel.
Airport Pickups & Parking Fees
Please note that any airport pickup/parking fees incurred during your trip will be added to the final bill. Costs may varying from airport location to location.
Credit Card Processing Fees
All payments are processed via Blue Diamond Transfers using Stripe. All payments processed are subject to a card processing fee. The rates are as follows:
- Australian Credit or Debit Cards: 1.7% + $0.30 per transaction
- International Credit Cards or Debit Carts: 3.5% + $0.30 per transaction
Hourly As-Directed Hire
Our hourly as-directed service provides flexible, on-demand transportation tailored to your schedule, with a minimum hire of 2 hours.
Prices quoted as based on an Executive Sedan. Other vehicles selected will have a premuim associated with them.
- 2+ Hours: $130 / hour
- 4+ Hours: $125 / hour
- 6+ Hours: $120 / hour
- 8+ Hours: $115 / hour
Minimum hire is 2 hours. If the driver is released early, billling will be based on the original booked time. The booking can be extended at the client request.
Time of Day Surcharges
Additional surcharges apply for trips during certain late night and early morning hours
- Late Night Surcharge – 10PM – 1AM – 15%
- Very Early Morning Surcharge – 1AM – 4AM – 25%
- Early Morning Surcharge – 4AM – 5AM – 15%
These surcharges will be applied during the booking process but are not reflected in instant quotes.
Out of Area Surcharge Policy
Out of Area Surcharge Policy
Application of Charges
Blue Diamond Transfers reserves the right to apply an Out of Area Surcharge for transfers that originate from or terminate at locations more than 50 kilometers from major capital city centres.
This surcharge is:
– Applied at Blue Diamond Transfers’ discretion
– Not included in automated quotes generated by the Instant Quote tool
– Not reflected in online booking prices
– Added manually after booking confirmation
– Communicated to customers before the transfer date
Customer Notification
If your transfer qualifies for an Out of Area Surcharge, a Blue Diamond Transfers representative will contact you directly to discuss the applicable fee and obtain your approval before proceeding with the booking.
Rationale for Out of Area Surcharge
The Out of Area Surcharge is necessary to cover additional operational costs incurred for transfers beyond our standard service areas, including:
– Extended driver hours and increased labour costs
– Additional fuel consumption for longer return journeys
– Higher vehicle maintenance requirements due to extended mileage
– Reduced vehicle availability for other bookings
– Complex logistics management for remote locations
– Potential accommodation costs for drivers on long-distance transfers
Transparency Commitment
Blue Diamond Transfers is committed to transparent pricing. While this surcharge may be necessary for operational sustainability, we ensure that:
– Customers are informed promptly if the surcharge applies
– The reason for the surcharge is clearly explained
– Customers have the opportunity to discuss or cancel their booking if they do not wish to proceed with the additional charge
For specific inquiries about the Out of Area Surcharge or to discuss your transfer requirements, please contact our customer service team.
Special Event Premiums
Justification for Special Event Premiums in Chauffeur Services
At Blue Diamond Transfers, we implement special event premiums for chauffeur services to ensure the highest level of reliability, service quality, and availability for our clients. These premiums are necessary due to several key factors that impact operations during peak-demand periods.
1. Increased Demand and Limited Availability
Special events create a surge in demand for professional chauffeur services, often exceeding normal booking levels. To ensure that vehicles and drivers are available for our clients, we must implement pricing strategies that align with demand fluctuations. Without a premium, availability may be compromised, and clients could face difficulty securing reliable transport.
2. Extended Wait Times and Traffic Delays
Large-scale events, such as concerts, major sporting events, and festivals, cause significant congestion, road closures, and detours. This leads to longer travel times, increased fuel consumption, and additional wear on vehicles. Special event premiums account for these operational challenges and compensate drivers for their time and effort.
3. Driver Incentives and Fair Compensation
To ensure high-quality service, we need to incentivize professional chauffeurs to take on jobs during peak-event periods, which often involve longer working hours, late-night shifts, and challenging traffic conditions. The premium helps maintain driver availability and ensures they are fairly compensated for the additional effort required.
4. Enhanced Service Standards
Events often require a higher level of service, including VIP treatment, multiple pick-up/drop-off locations, and flexibility for unexpected delays. Our special event premium ensures that clients receive the highest standard of professionalism, well-maintained luxury vehicles, and a seamless travel experience.
5. Market Competitiveness and Sustainability
Luxury transport providers must balance affordability with sustainability. Special event pricing allows us to maintain the quality of our fleet, invest in technology (such as real-time tracking and app-based bookings), and provide a consistent level of service without compromising profitability.
By applying special event premiums, Blue Diamond Transfers guarantees reliability, fair driver compensation, and a premium experience, ensuring our clients receive the best possible service during high-demand periods.
Do I need to book with a child seat? Do you supply them?
Yes — if you require a child seat, please let us know at the time of booking so we can ensure one is fitted to your vehicle before pickup. We can supply approved child restraints in most service areas, subject to availability and local laws. Charges may apply, and advance notice is strongly recommended.
State and Territory Laws Regarding Child Seats
Child restraint laws vary across Australia depending on whether you are travelling in a rideshare, taxi, private hire/chauffeur vehicle, or a private vehicle. The following is a general overview — please note that regulations are subject to change and enforcement may differ by jurisdiction.
New South Wales (NSW)
Private vehicles & chauffeur services: Must comply with the Australian Road Rules — children up to 6 months in a rear-facing restraint, 6 months to 4 years in a rear- or forward-facing restraint, 4 to 7 years in an approved forward-facing restraint or booster seat.
Taxis: Exempt from some requirements but must have child restraints if available. Drivers can carry children over 12 months without a restraint if unavailable, but they must be in the rear seat.
Rideshare: Must comply with private vehicle rules — child restraints must be used.
Victoria (VIC)
Same requirements as NSW for all vehicle types except taxis, which are exempt from providing restraints (passengers must supply their own). Rideshare must follow private vehicle rules.
Queensland (QLD)
Same general age and size requirements as NSW. Taxis and booked hire vehicles (including chauffeur services) are exempt from carrying child seats unless provided by the passenger. If no seat is available, children 1–7 years must travel in the rear.
South Australia (SA)
Same restraint requirements as NSW for private and booked hire vehicles. Taxis are exempt from providing restraints but must accommodate passenger-supplied ones.
Western Australia (WA)
All vehicles (including taxis and rideshare) must comply with child restraint laws. Exceptions apply for some taxi trips, but children under 12 months must be in a suitable restraint.
Tasmania (TAS)
Same requirements as NSW for all vehicle types. Taxis are not required to carry restraints but must allow passengers to fit their own.
Northern Territory (NT)
Private vehicle rules apply to chauffeur and rideshare. Taxis are exempt from carrying child restraints unless the passenger provides one.
Australian Capital Territory (ACT)
Same as NSW for private and chauffeur vehicles. Taxis and rideshare must comply unless no restraint is available, in which case children must sit in the rear.
Important:
We always recommend pre-booking a child seat to ensure compliance with the law and your child’s safety.
Laws can differ between states and between vehicle categories, so please let us know your travel details in advance to ensure we meet the correct requirements.
Do you charge up-front and are my credit card details secure?
- You cannot make a booking without a valid registered credit card.
- Blue Diamond Transfers does not have access to your credit card details at any time – you are registering your credit card directly with Stripe via a secure encrypted link.
- To update your credit card details you must first remove that card and then add a new card with the new details.
- Blue Diamond Transfers will perform fraud checks (including a small pre-authorisation) upon registering your card to check validity.
- Blue Diamond Transfers reserves the right to collect payment prior to a trip for new clients, special and one-off bookings.
- Blue Diamond Transfers is not able to reverse payments made to an incorrect card. Please double-check before booking.
- Please visit Stripe for more information on your card security: https://stripe.com/
Book fast via the app!
The Blue Diamond Passenger App offers quick, easy bookings, instant quotes, and seamless, accessible transport across Australia
Or scan the QR Code
F.A.Q.
Frequently Asked Questions
Yes, you can most certainly book your transfers with us Australia wide, 24 hours a day, 7 days a week.
We have a wide range of premium luxury sedans, minivans, SUV’s and people movers available. Need something larger? Let us know and we’ll do the best we can to assist.
We have 2 various “app” options, being a PWA and very soon, by our new Blue Diamond Passenger App, available for Android and iOS
Yes! All of our services from airports include complimentary Meet & Greet.
