Billing & Account
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How Pricing & Billing Works
Blue Diamond Transfers provides clear, professional pricing with no surge models, no cash handling, and centralised billing for all bookings. This article explains how pricing is calculated, how payment works, and what is required to make a booking. How Our Pricing Is Calculated Pricing is determined at the time of booking based on: For many […]
Managing Changes, Cancellations & Updates
Plans can change, and when they do, Blue Diamond Transfers provides clear and secure processes to manage booking updates while protecting passenger privacy and service integrity. This article explains how changes and cancellations are handled, who we can communicate with, and what options are available. Can I Edit a Booking Myself? At this time: Corporate […]
Why a Credit Card Is Required to Make a Booking
To ensure a reliable and professional service, all Blue Diamond Transfers bookings require a valid credit card to be attached to the account at the time of booking. This article explains why this is necessary and how it protects both passengers and chauffeurs. Credit Card Requirement Explained Blue Diamond Transfers operates a professionally managed chauffeur […]
Understanding the $1 Pre-Authorisation
When you make a booking with Blue Diamond Transfers, you may notice a $1 pre-authorisation on your credit card. This is a standard and temporary card verification step used across professional transport and hospitality services. This article explains what it is, why it happens, and what it means for your booking. What Is a $1 […]
When Pre-Payment Is Required
Blue Diamond Transfers generally processes payment after a trip is completed.However, in some circumstances, pre-payment is required to secure a booking. This article explains when pre-payment may apply and why it is sometimes necessary. When Pre-Payment May Be Requested We reserve the right to request pre-payment for certain bookings, including: These bookings require additional planning, […]
Guest vs Corporate vs VIP Bookings Explained
Blue Diamond Transfers supports different booking types to suit individual travellers, executive assistants, and corporate organisations. Each booking type determines who controls the booking, who we can communicate with, and how trips are managed. This article explains the differences so you can choose the option that best fits your needs. Guest Bookings (Individual Accounts) A […]
