The Blue Diamond Passenger App makes it easy to book, manage, and track your chauffeur service in one place.
This guide walks you through the basics so you can get started quickly and confidently.
Downloading the App
The Blue Diamond Passenger App is available for both iOS and Android devices.
You can:
- Download the app from the App Store or Google Play
- Search for “Blue Diamond Transfers”
Once installed, open the app to begin setup.
Creating Your Account
To use the app, you’ll need to create an account.
During setup, you’ll be asked to:
- Enter your name and contact details
- Verify your mobile number or email
- Create secure login credentials
Your contact details are used only for booking-related communication.
Adding a Payment Method
A valid credit card is required to make bookings through the app.
Please note:
- We accept credit cards only
- A $1 pre-authorisation may be placed to verify the card
- Payment is generally processed after the trip is completed
Chauffeurs do not accept cash or card payments directly.
Booking Your First Trip
Once your account is set up, you can:
- Book a trip immediately (ASAP), or
- Schedule a trip for a future date and time
The app will guide you through:
- Selecting pickup and drop-off locations
- Choosing ASAP or scheduled booking
- Adding notes or special instructions if needed
Keeping Your Phone On
During active bookings, it’s important to:
- Keep your phone switched on
- Allow notifications
- Check messages in the app or via SMS
Chauffeurs may send messages through our secure Chatlink system to confirm pickup details or provide instructions.
Tracking Your Chauffeur
For active bookings, the app allows you to:
- View your chauffeur’s progress
- See estimated arrival times
- Receive status updates
Location and timing information may adjust due to traffic or conditions.
What the App Can and Can’t Do (For Now)
At present:
- Bookings cannot be edited directly in the app
- Changes must be requested through our team
If you need to make a change:
- Call 1300 258 847, or
- Email [email protected]
Corporate account holders may manage bookings through their corporate web portal.
Security & Privacy
The app is designed with privacy in mind:
- Personal contact details are protected
- Secure communication channels are used
- Information is handled in line with our privacy standards
Need Help?
If you experience issues or have questions:
- Check the Passenger App Support articles
- Contact our team for assistance
Next Recommended Article
To learn how to make a booking step by step, continue to:
How to Book a Trip Using the Passenger App
