The Blue Diamond Passenger App allows you to book a professional chauffeur service in just a few simple steps. This guide walks you through the booking flow exactly as it appears in the app, so you know what to expect at each stage.
Step 1: Open the App & Choose Your Booking Type
When you open the app, you’ll see the map view with nearby available vehicles.
At the bottom of the screen:
- Select Point to Point for a standard transfer
- (If available) select Hourly for chauffeur hire by the hour
Tap “Where to?” to begin.
Step 2: Enter Your Destination
In the Where to? field:
- Start typing your destination address, or
- Select a saved place such as Home or Work
Once selected, confirm the destination by tapping Confirm drop off.
Step 3: Confirm Your Pickup Location
Next, confirm your pickup location:
- The app will suggest your current location, or
- You can adjust the pin or search for a different address
Once correct, tap Confirm pickup.
Accurate pickup details help ensure a smooth and timely collection.
Step 4: Choose Timing (Now or Scheduled)
You can book:
- Now (ASAP) for immediate dispatch, or
- A scheduled date and time using the calendar option
For ASAP bookings, please ensure you are ready for prompt pickup before proceeding.
Step 5: Select Your Vehicle Type
You’ll then see available vehicle options, such as:
- Executive Sedan
- Premium Sedan
- Other available categories (depending on location)
Each option displays:
- Passenger capacity
- Estimated arrival time
- Price for the trip
Select the vehicle that best suits your needs.
Step 6: Review Payment Method
Your selected payment method will be shown before requesting the booking.
Please note:
- A valid credit card must be attached to your account
- A $1 pre-authorisation may be used to verify the card
- Payment is generally processed after the trip is completed
Chauffeurs do not accept payment directly.
Step 7: Request the Booking
Once everything looks correct, tap Request.
What happens next:
- Your booking is dispatched automatically
- You’ll receive status updates in the app
- Your chauffeur’s progress can be tracked in real time
For ASAP bookings, dispatch occurs immediately.
During the Trip
During an active booking:
- Keep your phone switched on
- Check app notifications and messages
- Respond promptly if contacted
Your chauffeur may message you using our secure in-app messaging system to confirm pickup details.
After the Trip: Activity History
Once your trip is completed, it will appear in your Activity History, showing:
- Date and time
- Pickup location
- Booking reference
- Final fare
This makes it easy to review past trips or reference a booking if needed.
Important Things to Know
- Bookings cannot currently be edited directly in the app
- Changes must be requested via our team
- Only the named passenger or account holder can make changes
For assistance:
๐ 1300 258 847
๐ง [email protected]
