Blue Diamond Transfers understands that issues can occasionally arise after a journey has been completed, including misplaced items or follow-up questions.
This article explains how lost property and after-trip support are handled, and what passengers can expect.
Personal Belongings & Passenger Responsibility
Passengers are responsible for ensuring they have all personal belongings with them when exiting the vehicle.
We encourage passengers to:
- Check seats, footwells, and door pockets before exiting
- Confirm all items are accounted for at drop-off
Despite best efforts, items can sometimes be left behind. When this happens, we aim to assist where reasonably possible.
If You Believe an Item Was Left Behind
If you believe you may have left an item in a vehicle:
- Contact our team as soon as possible
- Provide clear details, including the date, time, and description of the item
- Include your booking reference if available
Prompt contact improves the chances of recovery.
How Lost Property Is Handled
When a lost property enquiry is received:
- We attempt to contact the relevant chauffeur
- The vehicle may be checked where possible
- We advise the passenger of the outcome once known
Please note that vehicles may complete multiple bookings after your trip, and recovery cannot be guaranteed.
Collection & Return of Items
If an item is located:
- Arrangements can be made for collection or return
- Return or delivery costs may apply
- Timeframes may vary depending on location and availability
Blue Diamond Transfers does not guarantee the storage or return of lost items, but will assist reasonably where possible.
Liability & Reasonable Assistance
While we take lost property enquiries seriously:
- Blue Diamond Transfers and its chauffeurs are not responsible for items left behind
- Assistance is provided on a reasonable-efforts basis
- Responsibility for personal belongings remains with the passenger
This approach balances support with fairness.
After-Trip Support & Follow-Up
After your trip, our team can assist with:
- General follow-up questions
- Receipts or invoice enquiries
- Service feedback
Non-urgent after-trip matters can be directed to:
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Privacy & Communication
For privacy and security reasons, we can only discuss after-trip matters with:
- The person named on the booking, or
- The account holder
We cannot communicate with third parties regarding booking details or lost property.
Our Commitment
Blue Diamond Transfers aims to:
- Respond promptly to after-trip enquiries
- Communicate clearly and professionally
- Provide reasonable assistance where possible
After-trip support is handled with care, discretion, and respect.
What This Means for Passengers
When travelling with Blue Diamond Transfers, you can expect:
- Clear processes for lost property enquiries
- Professional after-trip support
- Transparent communication
While outcomes cannot always be guaranteed, assistance is approached thoughtfully and fairly.
