Plans can change, and when they do, Blue Diamond Transfers provides clear and secure processes to manage booking updates while protecting passenger privacy and service integrity.
This article explains how changes and cancellations are handled, who we can communicate with, and what options are available.
Can I Edit a Booking Myself?
At this time:
- Passengers cannot edit bookings directly via the passenger app or web booking system
- This functionality is coming soon
Corporate Accounts
Corporate Account holders can manage and update bookings through their corporate web portal.
How to Request a Change
If you need to make a change to a booking, you can do so by:
- ๐ Calling 1300 258 847
- ๐ง Emailing [email protected]
Alternatively, you may cancel and rebook (provided you are within our cancellation policy).
Types of Changes We May Assist With
Where notice allows and subject to availability, we may be able to assist with:
- Pickup or drop-off location changes
- Pickup time adjustments
- Flight number updates
- Passenger contact detail corrections
- Adding notes or special instructions
All changes are subject to operational feasibility and booking conditions.
Changes Close to Pickup Time
Requests made close to the scheduled pickup time may be limited.
At short notice:
- A chauffeur may already be dispatched
- Vehicles may already be en route
- Availability to modify bookings cannot be guaranteed
In some cases, changes may result in additional charges based on time or distance already committed.
Cancelling a Booking
If you need to cancel a booking:
- Please notify us as soon as possible
- Cancellation terms depend on notice provided and booking type
- Cancellation fees may apply in accordance with our Terms & Conditions
Cancelling and rebooking is permitted where cancellation conditions allow.
On-Demand (ASAP) Bookings
For on-demand (ASAP) bookings:
- Dispatch occurs immediately upon booking
- Once a chauffeur has accepted the booking, changes or cancellations may not be possible
- Charges may apply if cancellation occurs after dispatch
If your plans are uncertain, scheduling in advance may be the better option.
Who We Can Communicate With (Important)
For security and privacy reasons, Blue Diamond Transfers can only communicate with and act on instructions from:
- The person named on the booking, or
- The account holder (individual or corporate)
We cannot:
- Take instructions from third parties
- Discuss booking details with anyone not named on the booking
- Act on requests from passengers who are not the listed contact
This applies to all bookings, including guest and corporate travel.
Corporate, EA & PA Bookings
For Corporate Accounts:
- EAs and PAs can manage bookings via the corporate portal
- Executive (VIP) bookings remain visible to the account holder
- Changes can be coordinated centrally
This ensures flexibility while maintaining security and oversight.
Best Practice to Avoid Issues
To ensure smooth handling of changes:
- Double-check booking details before confirming
- Ensure the correct contact person is listed
- Provide flight details accurately
- Notify us of changes as early as possible
If You’re Unsure
If you’re not sure whether a change is possible:
- Contact our team via phone or email
- We’ll advise on the best available option
Our goal is to be helpful while maintaining fairness, security, and reliability.
Next Recommended Article
To understand what to do during travel if you need assistance, continue to:
During Travel Support: What to Do If You Need Help
