On-Demand (ASAP) bookings let you request a chauffeur right now using the Blue Diamond Passenger App. This option is ideal for last-minute travel when plans change and you need a car promptly.
This article explains how ASAP bookings work, what to expect, and how to avoid common issues.
What Is an ASAP Booking?
An ASAP booking is an immediate pickup request.
When you choose Now (ASAP):
- Your booking is dispatched immediately
- It’s offered to the first suitable available chauffeur
- Allocation happens in real time based on location and vehicle type
Availability depends on demand, time of day, and your chosen vehicle category.
When ASAP Is the Right Choice
ASAP bookings are best for:
- Last-minute meetings or site visits
- Unexpected schedule changes
- Same-day travel when you’re ready to go
If your timing is uncertain, a scheduled booking is usually the better option.
How to Make an ASAP Booking
- Open the Blue Diamond Passenger App
- Tap Where to? and enter your destination
- Confirm your pickup location
- Select Now (ASAP)
- Choose your vehicle type
- Review your payment method
- Tap Request
Once requested, dispatch occurs immediately.
Be Ready for Pickup
Because ASAP bookings dispatch straight away:
- Be at the pickup location when you request
- Keep your phone switched on
- Enable notifications
Chauffeurs may message you via our secure in-app messaging (Chatlink) to confirm pickup details.
Tracking Your Chauffeur
After a chauffeur accepts:
- You can track their progress on the map
- You’ll see estimated arrival updates
- Notifications will alert you as the chauffeur approaches
Arrival times may adjust due to traffic or conditions.
Changes & Cancellations for ASAP Bookings
Important to know:
- Once a chauffeur is dispatched, changes may not be possible
- Cancellations after dispatch may incur charges
- Waiting time is limited
Only request ASAP if you’re ready for immediate pickup.
Common Mistakes to Avoid
To ensure a smooth ASAP booking:
- Don’t request before you’re ready
- Don’t leave the pickup area after requesting
- Don’t ignore messages or notifications
- Ensure your pickup location is accurate
These steps help prevent delays or no-shows.
Payment & Billing
For ASAP bookings:
- A valid credit card is required
- A $1 pre-authorisation may be used to verify your card
- Payment is generally processed after the trip is completed
Chauffeurs do not accept cash or card payments directly.
Who We Can Communicate With
For security and privacy reasons, we can only communicate with:
- The person named on the booking, or
- The account holder
This applies to all ASAP bookings.
Key Takeaway
ASAP bookings offer speed and flexibility — but they work best when you’re ready to be collected immediately. Clear pickup details, an active phone, and prompt communication ensure the best experience.
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Tracking Your Chauffeur in Real Time
