A passenger no-show occurs when a chauffeur arrives at the scheduled pickup location, waits for the allocated time, and the passenger does not present or cannot be contacted.
This article explains what a no-show is, how it’s handled, and how to avoid one.
What Is Considered a No-Show?
A booking may be considered a no-show if:
- The passenger does not arrive at the pickup location
- The passenger cannot be contacted using the details on the booking
- No communication is received within the allocated waiting time
- The passenger leaves the pickup location without contacting us
In these cases, the chauffeur is released from the booking.
Waiting Time Allowances
Waiting time allowances vary depending on booking type.
Airport Pickups
- Waiting time begins once the flight has landed
- Allowances differ for domestic and international arrivals
- Chauffeurs wait in accordance with the booking terms
Non-Airport Pickups
- Waiting time begins at the scheduled pickup time
- Allowances are limited
- Additional waiting time may incur charges
Exact allowances are outlined in our Terms & Conditions.
Communication Is Critical
To avoid a no-show:
- Ensure your mobile phone is switched on
- Check the Passenger App or SMS messages
- Respond promptly to messages from our chauffeur or team
If delays occur, call us immediately.
๐ 1300 258 847
What Happens If a No-Show Occurs?
If a booking is marked as a no-show:
- The chauffeur is released
- Charges may apply
- The booking is closed
Charges reflect time and availability committed to the booking.
On-Demand (ASAP) Bookings
For on-demand bookings:
- Dispatch occurs immediately
- Waiting time is limited
- Failure to present promptly may result in a no-show
Ensure you are ready before booking ASAP.
Who We Can Communicate With
For security and privacy reasons, we can only communicate with:
- The person named on the booking, or
- The account holder
If someone else is travelling, ensure their contact details are listed correctly.
Common Causes of No-Shows
- Phone switched off
- Incorrect pickup location
- Passenger delayed without contacting us
- Ignoring app or SMS messages
- Booking made before being ready (ASAP bookings)
How to Avoid a No-Show
- Double-check pickup details
- Keep your phone on and accessible
- Monitor app and SMS messages
- Call us if you are delayed
- Be at the pickup location on time
Our Commitment
We aim to be flexible where possible, but no-show policies exist to ensure fairness to chauffeurs and availability for other passengers.
Quick Reminder
๐ฑ Phone on
๐ฉ Check app/SMS
๐ Call us if delayed: 1300 258 847
