To protect passenger privacy and prevent unauthorised changes, Blue Diamond Transfers has strict rules about who is authorised to make changes to a booking.
This article explains who can request changes, who cannot, and why these rules exist.
Authorised Contacts Only
Changes to a booking can only be requested by:
- The person named on the booking, or
- The account holder (individual or corporate)
This applies to all bookings, including:
- Personal bookings
- Guest bookings
- Corporate and VIP bookings
- On-demand (ASAP) bookings
If you are not listed as one of the above, we are unable to act on your request.
Why This Policy Exists
This policy is in place to:
- Protect passenger privacy
- Prevent fraud or unauthorised changes
- Ensure accurate instructions are followed
- Avoid confusion for chauffeurs and passengers
It is a standard requirement for professional transport services.
Guest Bookings
For guest bookings:
- The original booker remains the authorised contact
- The guest/passenger cannot request changes unless they are named on the booking
If a guest needs assistance, the booker or account holder must contact us.
Corporate Accounts, EAs & PAs
For Corporate Accounts:
- Authorised EAs and PAs listed on the account can manage bookings
- Executives travelling under VIP profiles may book trips themselves
- All bookings remain visible to the authorised corporate contacts
Changes can be requested by:
- The account holder
- An authorised EA/PA
- The executive, if they are named on the booking
Who Cannot Make Changes
We cannot accept change requests from:
- Friends, colleagues, or family members not listed on the booking
- Drivers or chauffeurs
- Hotels, venues, or third parties
- Passengers who are not named as the booking contact
This includes well-meaning requests made “on behalf of” someone else.
How to Request a Change
If you are an authorised contact, changes can be requested by:
- 📞 Calling 1300 258 847
- 📧 Emailing [email protected]
Corporate Account holders may also manage bookings via their corporate web portal.
Timing Matters
Even if you are authorised:
- Changes requested close to pickup time may not be possible
- Chauffeurs may already be dispatched
- Availability and charges may be affected
Providing notice as early as possible gives us the best chance to assist.
What If Someone Else Needs to Manage the Booking?
If you want another person to manage or make changes to a booking:
- Ensure they are listed as the booking contact, or
- Set the booking up under a Corporate Account with appropriate access
Our team can assist with account setup where required.
Key Takeaway
Only the named passenger or the account holder can make changes to a booking.
This policy protects everyone involved and ensures bookings are handled correctly.
Next Recommended Article
To understand how different booking types affect control and visibility, continue to:
Guest vs Corporate vs VIP Bookings Explained
