Frequently asked questions
What’s the difference between your services and private shuttle or rideshare?
Are you tired of the hassle and frustration that comes with airport transportation? Let us take the burden off your shoulders with our top-notch, reliable airport transfer services!
Our airport transfer services provide you with a private and personalized experience. We will pick you up in a luxury car, and our professionally trained driver will be waiting for you at the airport with a sign displaying your name.
We understand that traveling can be tiring, so we ensure that you will be able to relax in style during your ride to your destination.
Our prices may be slightly higher than other options, but we guarantee that you will receive exceptional service, and a hassle-free experience that will make it all worth it.
For those who are on a budget, rideshare services like Uber or Didi are the perfect solution. With just a few clicks on your phone, you can book a ride with the app, and the driver will pick you up wherever you are. Although you may be sacrifising reliablity, efficiency and even the quality of driver by using ride sharing services.
An airport shuttle service is yet another budget-friendly option that is perfect for groups. Shuttles usually have runs on a set schedule, and you can book your seat in advance. You’ll be picked up at the airport and dropped off at your destination. This is not as flexible as other options.
We understand how important it is to arrive at your destination safely and on time, which is why we offer a reliable, safe, and efficient service. Book your ride with us today, and let us take the stress out of your travel plans.
How do I contact Blue Diamond Transfers?
You can call 1300 258 847 during working hours for regular support and at any time after hours for emergency support. If the person has an overseas mobile phone then please call us on +611300 258 847.
Where do Blue Diamond Transfers operate?
We operate all across Australia in all major cities and many regional areas, with our head office located in Brisbane, QLD. Please try to book and if the system allows it then it means we operate there. We are constantly growing our operation due to customer demand so please let us know if you are looking at a region that we don’t currently operate in and we will try and assist you.
Account Access – Can’t Login
Are you a registered member? Please reset your password?
Please note, the password reset email will be sent to the person indicated as the recipient of all email notifications.
If all the above fails, please send an email to [email protected] and we will get back to you.
Do I get charged if my flight is late?
No you don’t, your time starts upon touchdown of the aircraft.
Do I pay more in heavy traffic?
No, our prices are fixed and transparent, you only pay more for unscheduled stops and if you keep the driver waiting any more than the free courtesy waiting times.
What forms of payment do you accept?
The only forms of payments we accept are VISA, MASTERCARD, and AMEX.
Invoicing, Afterpay and ZipPay is by arrangement only
All credit card payments are processed securely using Stripe
Can I request a particular driver?
Yes you can and if that driver is available we will send him/her. Otherwise we will send another driver. Please advise us of the driver name in the Additional Information box at the bottom of the booking sheet.
Do you offer corporate discounts?
Yes of course we do, but please note we cannot offer point of sale discounts – only volume based rebates. If you are interested to discuss this further, please email your name, email address, contact number and monthly volume of travel/number of bookings to [email protected] and someone will get back to you.
I’m an EA. Can I manage several executives through my profile?
As an Executive Assistant (EA) or Personal Assistant (PA), you can manage your executive’s travel seamlessly using the Blue Diamond Transfers Corporate Portal. Here’s how you can take full advantage of the system:
✅ Centralised Booking Dashboard
View, manage, and track all upcoming and past bookings for one or multiple executives in a single interface.
Filter bookings by name, date, or location to stay organised and efficient.
✈️ Quick Booking Access
Instantly book airport, corporate, event, or hourly transfers on behalf of your executive.
Auto-filled corporate account details speed up the process — no need to re-enter information each time.
👥 Manage Multiple Profiles
Set up individual profiles for each executive under your company’s master account.
Switch between profiles in seconds to manage travel for multiple stakeholders or departments.
📅 Calendar Integration
Sync bookings with your Outlook or Google Calendar to track transfers alongside meetings and travel itineraries.
Receive automatic reminders for pickup times, vehicle details, and status updates.
💳 Corporate Payment Options
Choose from stored corporate cards or monthly invoicing for streamlined financial tracking.
Download invoices or payment summaries directly from the portal for reconciliation or reporting.
🧾 Live Booking Tracking & Receipts
Monitor driver status in real-time (on the way, arrived, etc.) so you can proactively manage delays or changes.
Access completed trip reports, including pickup/drop-off times, route tracking, and itemised receipts.
🛡️ Guest Booking & Privacy Protection
Book for visitors or clients with our Guest Booking feature — no account setup required for them.
Passenger phone numbers are masked for privacy, and communications are handled securely.
🔄 Modify or Cancel with Ease
Amend pickup times, locations, or passenger details right from the portal.
Cancel bookings in line with our cancellation policy without needing to contact support.
If you need assistance setting up your company profile or getting access to the Corporate Portal, contact us at [email protected] or call 1300 258 847.
We’re here to make travel management effortless for you and your executive team.
Do you charge GST on transport services for NDIS participants?
Yes – in most cases, GST will apply to transport services provided by Blue Diamond Transfers, even if the passenger is an NDIS participant.
Here’s why:
🟦 We are not an NDIS-registered provider
Blue Diamond Transfers operates as a private transport service. This means we do not fall under the NDIS Commission’s registration requirements, and we are not bound by NDIS pricing limits or rules.
As a result, our services are charged at commercial rates, and normal tax rules apply, including GST where applicable.
🟨 When is GST not charged under NDIS?
The Australian Taxation Office (ATO) allows certain services to be GST-free if they meet strict criteria, even for non-registered providers.
To legally provide a GST-free transport service, all of the following must be true:
✅ The participant has an active NDIS plan.
✅ The transport is a reasonable and necessary support specifically listed in that plan.
✅ There is a written agreement between the participant (or their representative) and the provider that confirms this.
✅ The service is the kind listed as GST-free in the NDIS Minister’s Determination.
🔺 Why we still charge GST
Most bookings with Blue Diamond Transfers are general transport services – like airport runs, event travel, or medical appointments. While many of our clients are NDIS participants, these trips are usually:
Booked casually, not under a formal support agreement
Not specified line-by-line in the NDIS plan
Used for convenience or quality of service, not tied to a specific funding outcome
Because of this, we are legally required to charge 10% GST if we’re not meeting all four of the GST-free conditions above.
🧾 What this means for you
If you’re self-managed or plan-managed, you can still use our services and claim your trip cost back through your plan — as long as your NDIS budget allows for it and your plan manager approves the expense.
We issue tax invoices that clearly show:
The base fare
Any extras (waiting time, tolls, etc.)
The GST amount
❓ Need clarification?
Every NDIS plan is different. If you’re unsure whether GST can be claimed or reimbursed, we recommend checking with your:
Support Coordinator
Plan Manager
Or the NDIS directly
You can also email us at [email protected] or call 1300 258 847 – we’re more than happy to talk you through it.
What’s the $1 charge when I make a booking?
When you make a booking through our app or website, you may notice a $1 charge appear on your card. This is not a fee. It’s a temporary pre-authorisation used to verify your payment method and ensure the card is valid.
This $1 charge is automatically reversed by your bank or card provider shortly after the transaction is processed — usually within a few hours to a couple of business days depending on your bank.
Rest assured, you’re only charged for the actual fare once your trip is confirmed or completed, as per our standard billing process.
If you have any concerns about a charge on your card, feel free to contact our support team.
Book fast via the app!
The Blue Diamond Passenger App offers quick, easy bookings, instant quotes, and seamless, accessible transport across Australia
