We Take Privacy Seriously
Our Commitment to Protecting Your Personal Information
At Blue Diamond Transfers, we understand the importance of protecting personal information. Our commitment to privacy is a top priority in all our operations, including our online booking system and customer interactions.
Effective Date: 9 May 2025
Blue Diamond Transfers (referred to as “we”, “us”, or “our”) is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR) for individuals in the European Union.
1. Overview of Data Protection
This privacy policy outlines what personal data we collect, why we collect it, how we use it, and your rights in relation to that data when you visit our website, interact with us, or use our services.
2. Data Controller
The entity responsible for data processing is:
Blue Diamond Transfers
74-78 Brunswick St, Fortitude Valley QLD 4306
Email: [email protected]
Phone: 1300 258 847
3. What Data We Collect
We collect the following types of personal information:
Directly provided data (e.g., when you submit a contact form, book a transfer, or subscribe to a newsletter):
Name, email address, phone number
Pickup/dropoff addresses
Payment information (for processing only, not stored)
Preferences (e.g. accessibility needs, luggage quantity)
Automatically collected data via your browser/device:
IP address
Browser type and version
Operating system
Referrer URL
Date and time of access
Cookies and usage data
4. Legal Bases for Processing (Under GDPR)
We process your data on one or more of the following legal bases:
Your consent (e.g. for newsletter signup)
Performance of a contract (e.g. transport booking)
Compliance with legal obligations
Our legitimate interests (e.g. site analytics, fraud prevention)
5. How We Use Your Data
We use personal data for purposes including:
Processing and confirming bookings
Customer communication and support
Improving website functionality and security
Marketing and promotional emails (only with consent)
Legal and regulatory compliance
6. Cookies & Analytics
Our website uses cookies to enhance user experience. These include:
Essential cookies (functional operation)
Analytics cookies (e.g. Google Analytics, Matomo)
Conversion tracking (e.g. Google Ads)
You can configure your browser to reject non-essential cookies. Use of these tools is based on legitimate interest or consent, depending on local law.
7. Data Security
We implement industry-standard security measures:
SSL/TLS encryption for online transactions
Access controls and authentication
Secure data hosting environments
However, no online transmission is completely secure. You use the site at your own risk.
8. Third-Party Disclosures
We only share your personal data with:
Subcontracted drivers for your booked service
Payment providers for processing
IT and platform service providers (e.g. booking app vendors)
We do not sell your data to third parties.
If we transfer personal data overseas (e.g. cloud storage or analytics providers), we ensure the recipient is subject to similar privacy protections, consistent with APP 8.
9. Your Rights
Under the Privacy Act 1988 (Australia):
You have the right to:
Access your personal data
Correct inaccurate data
Request deletion (subject to legal retention)
Complain about privacy breaches
Under the GDPR (EU residents only), additional rights include:
Right to object to processing
Right to data portability
Right to restrict processing
Right to lodge a complaint with an EU supervisory authority
To exercise any of these rights, contact us at [email protected].
10. Newsletter and Marketing
You will only receive marketing emails if you opt in. You can unsubscribe at any time via the link in our emails.
11. Payment Security
All online payments are processed securely through encrypted connections. We do not store your full payment details.
12. Retention of Data
We retain personal data only as long as necessary for the purposes for which it was collected or as required by law (e.g. financial records). After that, it is securely deleted.
13. Complaints and Contact
If you believe we have breached the Privacy Act 1988 or mishandled your information:
Contact:
Privacy Officer
Blue Diamond Transfers
Email: [email protected]
Phone: 1300 258 847
If unresolved, you can lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
14. Policy Updates
We reserve the right to update this policy. Changes will be posted on this page with the effective date. Please check back periodically.
Overview of our Privacy Policy
At Blue Diamond Transfers, your privacy is of the utmost importance to us.
We collect personal information from you when you make a booking or sign up for our mailing list, including your name, contact details, and payment information.
We may share your personal information with our trusted service providers, such as payment processors and marketing agencies, to assist us in providing our services to you.
How We Protect Your Data
At Blue Diamond Transfers, we take the security and privacy of our customers seriously.
We primarily use your personal information to provide and improve our services to you.
All data collected from our customers is stored on secure servers that are protected by industry-standard encryption and firewalls.
Our data storage system is password-protected and only accessible by authorized personnel with unique login credentials.
We only collaborate with trusted third-party companies that adhere to the same high standards of data protection and privacy.
Clear and Concise Policies
Transparent Data Collection and Usage
We understand the importance of privacy and are committed to clear and concise policies to ensure transparency in how we collect and use data.
Data Security
Your data will be securely stored and used in accordance with our privacy policy to protect your personal information.
Access and Control
You have the right to access and control your personal data, including updating or removing it from our records.
