We Take Privacy Seriously

Our Commitment to Protecting Your Personal Information

At Blue Diamond Transfers, we understand the importance of protecting personal information. Our commitment to privacy is a top priority in all our operations, including our online booking system and customer interactions.

Blue Diamond Transfers – Privacy Policy

Effective Date: 11 February 2026
Blue Diamond Transfers Pty Ltd (“we”, “us”, “our”) provides transportation and chauffeur services and operates proprietary booking platforms including:

– Blue Diamond Passenger App
– Blue Diamond Driver App

Our website and associated booking systems
This Privacy Policy applies to passengers, customers, drivers, suppliers, and website users.

1. Information We Collect
A. Passenger & Customer Information
We may collect:
– Name
– Email address
– Phone number
– Pickup and drop-off addresses
– Accessibility and booking preferences
– Trip history

Payment information (processed securely via third-party providers; full payment details are not stored by us)

B. Driver & Supplier Information
We may collect:
– Full name and contact details
– Driver licence and accreditation details
– Vehicle registration and insurance documentation
– Compliance documentation required by regulators
– Booking history and performance data
– Earnings, wallet balances and commission records

C. Device & Technical Information
When using our website or mobile applications, we may collect:
– Device type and operating system
– App version
– Unique device identifiers
– IP address
– Push notification tokens
– Usage analytics and crash reports

2. Location Data – Blue Diamond Passenger App
The Blue Diamond Passenger App collects precise GPS location data, including background location data where necessary to support active bookings.
Location is collected:
– When requesting a booking
– During active trips
– When the app runs in the background to support live tracking

Location is used to:
– Identify pickup locations
– Match passengers with nearby drivers
– Provide real-time trip tracking
– Calculate fare estimates and final fares
– Improve service accuracy and safety

Passenger background location tracking does not continue once a booking is completed and the app is closed, unless required to finalise an active request.
Users may disable location permissions in their device settings; however, this may limit functionality.

3. Location Data – Blue Diamond Driver App
The Blue Diamond Driver App collects precise GPS location data, including continuous background location data.
Location is collected:
– When the driver is marked “Online” or “Available”
– During active bookings
– While the app is running in the background
– Location is used to:
– Dispatch and allocate bookings
– Provide live passenger tracking
– Confirm pickup and drop-off events
– Calculate fares and driver payments
– Meet regulatory obligations
– Investigate complaints or disputes

Driver location tracking stops when the driver logs out, marks offline, closes the app, or uninstalls it.
Disabling location access will prevent the Driver App from functioning correctly.

4. Third-Party Service Providers
We may engage third-party providers to:
– Process payments
– Provide dispatch and booking management systems
– Provide telecommunications and phone number masking services
– Host secure cloud infrastructure
– Provide analytics and crash reporting

These providers access data only as necessary to perform services on our behalf and are required to safeguard personal information.
We do not sell personal information or geo-location data.

5. Communications
We may send:
– Service-related emails
– SMS notifications
– Push notifications
– You may unsubscribe from promotional emails at any time.
– You may opt out of SMS by replying STOP.
– Push notifications can be disabled via device settings.
– Disabling certain communications may impact app functionality.

6. App Distribution Platforms
Our applications are distributed via:
– Google Play Store
– Apple App Store

Google and Apple may collect device-level information in accordance with their own privacy policies:
Google Privacy Policy: https://policies.google.com/privacy
Apple Privacy Policy: https://www.apple.com/legal/privacy/
Any data collected directly by Blue Diamond Transfers is governed by this Privacy Policy.

7. Data Retention
We retain personal and location information only as long as necessary to:
– Provide transportation services
– Meet financial and taxation requirements
– Comply with transport regulatory obligations
– Resolve disputes

When no longer required, information is securely deleted or de-identified unless retention is legally required.

8. Account Deletion
Passengers and drivers may request account deletion by contacting:
[email protected]
Upon verification, accounts will be deactivated and personal information deleted except where legally required to retain records.

9. Security
We implement commercially reasonable security measures including encryption, SSL, secure hosting environments, and restricted system access controls.
No electronic storage system is completely secure.

10. Children
Our services are not directed to individuals under 18 years of age.

11. Changes to this Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website and within our applications.

Contact Us
Blue Diamond Transfers Pty Ltd
74–78 Brunswick Street
Fortitude Valley QLD 4306
Email: [email protected]
Phone: 1300 258 847
© 2026 Blue Diamond Transfers Pty Ltd

Overview of our Privacy Policy

At Blue Diamond Transfers, your privacy is of the utmost importance to us.

We collect personal information from you when you make a booking or sign up for our mailing list, including your name, contact details, and payment information.

We may share your personal information with our trusted service providers, such as payment processors and marketing agencies, to assist us in providing our services to you.

How We Protect Your Data

At Blue Diamond Transfers, we take the security and privacy of our customers seriously.

We primarily use your personal information to provide and improve our services to you.

All data collected from our customers is stored on secure servers that are protected by industry-standard encryption and firewalls.

Our data storage system is password-protected and only accessible by authorized personnel with unique login credentials.

We only collaborate with trusted third-party companies that adhere to the same high standards of data protection and privacy.

Clear and Concise Policies

Transparent Data Collection and Usage

We understand the importance of privacy and are committed to clear and concise policies to ensure transparency in how we collect and use data.

Data Security

Your data will be securely stored and used in accordance with our privacy policy to protect your personal information.

Access and Control

You have the right to access and control your personal data, including updating or removing it from our records.

Why We Value Your Privacy

At Blue Diamond Transfers, we understand that your personal information is sensitive and deserves the highest level of protection. Our commitment to safeguarding your data is a core part of our business philosophy and underpins all of our operations Blue Diamond Transfers.

We recognize that in today's digital age, privacy is a top concern for our customers. That's why we've implemented robust security measures and adhere to strict data protection protocols to ensure your information remains secure and confidential Blue Diamond Transfers.

Your Rights and Our Obligations

As a customer of Blue Diamond Transfers, you have the right to access, update, and even request the deletion of your personal data. We take these rights seriously and have established clear processes to address any privacy-related requests or concerns you may have Blue Diamond Transfers.

In addition to respecting your rights, we also have a legal obligation to protect your data in accordance with relevant privacy laws and regulations. This includes the Australian Privacy Principles and, where applicable, the General Data Protection Regulation (GDPR) Blue Diamond Transfers.

Transparency in Data Collection and Usage

Blue Diamond Transfers is committed to being transparent about the personal information we collect and how we use it. We only gather data that is necessary to provide our services, and we never share or sell your information to third parties without your consent Blue Diamond Transfers.

Whether you're booking a transfer, subscribing to our newsletter, or interacting with us in any other way, you can trust that your data will be handled with the utmost care and in full compliance with our privacy policy Blue Diamond Transfers.

Safeguarding Your Data

Protecting your personal information is of the utmost importance to Blue Diamond Transfers. We employ industry-standard security measures, such as SSL/TLS encryption, access controls, and secure data hosting, to ensure that your data remains safe and confidential Blue Diamond Transfers.

Additionally, we regularly review and update our security protocols to stay ahead of evolving threats and maintain the highest levels of data protection for our customers Blue Diamond Transfers.