Blue Diamond Transfers – Privacy Policy

Effective Date: 04 June 2026
Blue Diamond Transfers Pty Ltd (“we”, “us”, “our”) provides transportation and chauffeur services and operates proprietary booking platforms including the Blue Diamond Passenger App, the Blue Diamond Driver App, our website, and associated booking systems. This Privacy Policy applies to passengers, customers, drivers, suppliers, and website users.

1. Information We Collect
When you register for or use our services, we collect personal information that is necessary to create your account, process bookings, ensure safety, and comply with our legal obligations. Below is a detailed breakdown of what we collect and why.

A. Passenger & Customer Information
Email Address: Collected at registration to create and secure your account, send booking confirmations, receipts, and important service notifications, and to allow you to reset your password.
Password: Collected to authenticate your identity and protect access to your account. Passwords are encrypted and never stored in plain text.
Name: Collected to personalise your experience, identify you to your driver at pickup, and address all communications correctly.
Phone Number: Collected to enable SMS booking notifications, allow your driver to contact you, and support our customer service team. We may also require this to provide you with the most up-to-date application features and to fulfil your service request.
Date of Birth: Collected to verify that users meet our minimum age requirement of 18 years and to comply with applicable regulatory obligations.
Gender: Collected optionally to personalise your experience and, where applicable, to support safety features such as gender-preference matching for rides.
Profile Image: You may choose to upload a profile photo when using our website or application. If provided, this image may be viewable by the driver assigned to your booking so that they can verify your identity at pickup. You may remove or update your photo at any time by logging into your account.
Pickup & Drop-off Addresses: Collected to calculate routes, match you with the nearest available driver, and process your fare.
Accessibility & Booking Preferences: Collected to tailor our service to your individual needs and ensure appropriate vehicles or assistance are arranged.
Trip History: Collected to provide you with a record of past bookings, assist with dispute resolution, and improve service recommendations.
Payment Information: Billing details are collected to process fares. Full card details are handled securely by our third-party payment providers and are not stored on our systems.

B. Driver & Supplier Information
Email Address: Collected to manage your account, send job notifications, earnings summaries, and important platform updates.
Password: Collected to authenticate your identity and secure access to the Driver App. Passwords are encrypted and never stored in plain text.
Full Name & Contact Details: Collected to create and manage your driver account, process payments, and communicate booking and operational information.
Phone Number: Collected to facilitate communication between drivers and passengers and to support our dispatch and operations teams. We may also require this information to provide you with the most current application features and functionality.
Date of Birth: Collected to verify eligibility to drive on our platform and to meet identity verification requirements under transport regulations.
Gender: Collected where required by transport licensing authorities or where relevant to safety preference features on the platform.
Profile Image: Collected to display your photo to passengers for identity verification at pickup, improving safety and trust on the platform. You may update your profile image at any time via your account settings.
Driver Licence & Accreditation: Collected to verify your legal authorisation to operate as a transport provider and to meet our regulatory compliance obligations.
Vehicle Registration & Insurance: Collected to ensure all vehicles operating on our platform meet legal and safety standards.
Compliance Documentation: Collected to satisfy ongoing transport regulator requirements, including working with children checks or equivalent clearances where applicable.
Installed Applications: We may collect information about specific applications installed on your driver device (such as required navigation or compliance apps) solely to verify compatibility with our platform and confirm that the Driver App is functioning as required. We use this information for the sole purpose of providing you with the most up-to-date application and features. We do not access, monitor, or collect information about personal or unrelated applications on your device.
Booking History & Performance Data: Collected to manage job allocation, calculate earnings, handle disputes, and improve overall service quality.
Earnings, Wallet Balances & Commission Records: Collected to process payments accurately, provide earnings statements, and meet financial reporting and taxation obligations.

C. Device & Technical Information
When using our website or mobile applications, we may also collect the following technical information. Non-personal information and data may be automatically collected through the standard operation of our servers or through the use of cookies and similar tracking technologies.
Device Type & Operating System: Collected to ensure our apps function correctly on your device, troubleshoot technical issues, and provide you with the most up-to-date application and features.
Unique Device Identifiers: Collected to manage sessions, prevent fraud, and support push notification delivery. We collect this information for the sole purpose of providing you with the most current application and features.
App Version: Collected to identify outdated versions, push relevant updates, and maintain platform security.
IP Address: Collected to detect suspicious activity, support security monitoring, and comply with applicable laws.
Push Notification Tokens: Collected to deliver real-time booking alerts, driver updates, and service notifications to your device.
Usage Analytics & Crash Reports: Collected to identify and fix technical issues, improve app performance, and enhance the overall user experience.
Geographic & Tracking Information (Website): As you navigate our website or use our service, tracking information is collected in the background, including but not limited to geographic area data. This is used to improve service delivery and is not used for any other purpose.

2. Location Data – Blue Diamond Passenger App
The Blue Diamond Passenger App collects precise GPS location data, including background location data where necessary to support active bookings. Most GPS-enabled mobile devices can define a user’s location within their operation area.
If you are travelling in a vehicle ordered via our service, the driver’s mobile device will record your GPS coordinates. We collect this information in order to calculate your fare and do not use it for any other purpose.
We also use your geo-location so that you can view available drivers in your area, set your pickup location, and so that drivers are able to find your pickup location. We will not share this information for any other purpose. You may at any time disable our application from tracking your geo-location by turning off the location (geo-tracking) function on your mobile device.
When Location Is Collected
When requesting a booking
During active trips
When the app runs in the background to support live tracking
How Location Is Used
Identify your pickup location
Match you with nearby available drivers
Allow you to view drivers in your area
Provide real-time trip tracking
Calculate fare estimates and final fares
Improve service accuracy and safety
Passenger background location tracking does not continue once a booking is completed and the app is closed, unless required to finalise an active request. Users may disable location permissions in their device settings; however, this may limit app functionality.

3. Location Data – Blue Diamond Driver App
The Blue Diamond Driver App collects precise GPS location data, including continuous background location data. Most GPS-enabled mobile devices can define a driver’s location within their operation area.
When Location Is Collected
When the driver is marked “Online” or “Available”
During active bookings
While the app is running in the background
How Location Is Used
Dispatch and allocate bookings
Provide live passenger tracking
Enable passengers to view available drivers in their area
Confirm pickup and drop-off events
Calculate fares and driver payments
Meet regulatory obligations
Investigate complaints or disputes
Driver location tracking stops when the driver logs out, marks offline, closes the app, or uninstalls it. Disabling location access will prevent the Driver App from functioning correctly.

4. Cookies & Website Tracking
To help us serve you better, we use cookies to store and sometimes track user information. A cookie is a small file sent to your browser from a web server and stored on your device. Cookies can be disabled or controlled by setting a preference within your web browser.
Cookies are used by our website to recognise repeat users and enable us to track web usage behaviour. They take up minimal space on your device and cannot damage your files. Cookies work by assigning a number to the user that has no meaning outside of the assigning website.
Please be aware that we cannot control the use of cookies (or resulting information) by third parties. If you do not want information collected through cookies, your browser allows you to deny or accept their use. However, some features of our service may require cookies in order to customise the delivery of information to you.
The use of third-party cookies is not covered by this Privacy Policy. We do not have access to or control over these cookies.

5. Third-Party Service Providers
Our app uses third-party services that may collect information used to identify you. We may also engage third-party providers to support our operations. These providers access data only as necessary to perform services on our behalf and are required to safeguard personal information.
We may engage third-party providers to:
Process payments
Provide dispatch and booking management systems
Provide telecommunications and phone number masking services
Host secure cloud infrastructure
Provide analytics and crash reporting
We do not sell personal information or geo-location data.
Third-Party Privacy Policies
The following third-party services may be used within our applications. Please review their respective privacy policies:
Google Play Services: https://policies.google.com/privacy
Facebook: https://www.facebook.com/privacy/policy/
Apple App Store: https://www.apple.com/legal/privacy/

6. Communications
We may contact you via:
Service-related emails
SMS notifications
Push notifications
You can manage your communication preferences as follows:
You may unsubscribe from promotional emails at any time.
You may opt out of SMS by replying STOP.
Push notifications can be disabled via device settings.
Please note that disabling certain communications may impact app functionality.

7. App Distribution Platforms
Our applications are distributed via the Google Play Store and the Apple App Store. Google and Apple may collect device-level information in accordance with their own privacy policies:
Google Privacy Policy: https://policies.google.com/privacy
Apple Privacy Policy: https://www.apple.com/legal/privacy/
Any data collected directly by Blue Diamond Transfers is governed by this Privacy Policy.

8. Data Retention
We retain personal and location information only as long as necessary to:
Provide transportation services
Meet financial and taxation requirements
Comply with transport regulatory obligations
Resolve disputes
When no longer required, information is securely deleted or de-identified unless retention is legally required.

9. Account Deletion
Passengers and drivers may request account deletion by contacting us at [email protected]. Upon verification of your identity, your account will be deactivated and personal information deleted, except where we are legally required to retain records.

10. Security
We implement commercially reasonable security measures including encryption, SSL, secure hosting environments, and restricted system access controls. Please be aware that no electronic storage system is completely secure.

11. Children
Our services are not directed to individuals under 18 years of age.

12. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website and within our applications.

Contact Us
Blue Diamond Transfers Pty Ltd 74–78 Brunswick Street, Fortitude Valley QLD 4306 Email: [email protected] Phone: 1300 258 847
© 2026 Blue Diamond Transfers Pty Ltd