Pricing guide

• • Executive Sedans – Limited to 3 passengers, 2 large suitcases

• • Executive SUV’s – Limited to 4 passengers, 3 large suitcases – 30% Premium

• • Premium SUV’s – Limited to 4 passengers, 3 large suitcases – 45% Premium

• • Luxury Sedan (Euro Spec of Equivalent) – Limited to 3 passengers, 2 large suitcases – 50% Premium

• • 7 Seater Vans – Limited to 7 passengers, 5 large suitcases – 55% Premium

• • 11 Seater Vans – Limited to 11 passengers, 7 large suitcases – 105% Premium

• • 13/14 Seater Vans – Limited to 13-14 passengers, 9 large suitcases – 125% Premium

We provide generous complimentary wait times to ensure passengers have flexibility. After the complimentary period expires, additional wait charges apply.

Airport Transfers

• Domestic Flights: 30 minutes complimentary wait from actual aircraft landing (touchdown).

• International Flights: 60 minutes complimentary wait from actual aircraft landing (touchdown).

• Wait time is calculated from touchdown as recorded by airport systems. This ensures fairness as disembarkation, immigration, baggage collection, and other delays are outside the driver’s control.

Other Pickups (Hotels, Residences, Offices, Events, etc.)

• 10 minutes complimentary wait from the booked pickup time.

Intermediate Stops

• No complimentary wait time. All waiting at intermediate stops (e.g., schools, hospitals, errands) is charged in full from the moment the driver arrives until the transfer resumes.

Charges Beyond the Allowance

• After complimentary wait times expire, additional wait is charged at the respective rate for the vehicle booked or as otherwise agreed under a corporate account or Service Level Agreement.

Discretionary Waivers

• We act reasonably and in good faith. Where delays are caused by circumstances beyond the passenger’s control (e.g., medical handovers, unexpected airport disruptions), management may reduce or waive wait time charges at its discretion.

No, our prices do not include tolls.

Please note that toll charges will be added seperately to your final bill. This ensures you only pay for the tolls used on your travel.

Please note that any airport pickup/parking fees incurred during your trip will be added to the final bill. Costs may varying from airport location to location.

All payments are processed via Blue Diamond Transfers using Stripe. All payments processed are subject to a card processing fee. The rates are as follows:

• Australian Credit or Debit Cards: 1.7% + $0.30 per transaction
• International Credit Cards or Debit Carts: 3.5% + $0.30 per transaction

Our hourly as-directed service provides flexible, on-demand transportation tailored to your schedule, with a minimum hire of 2 hours.

Prices quoted as based on an Executive Sedan. Other vehicles selected will have a premuim associated with them.

• 2+ Hours: $130 / hour
• 4+ Hours: $125 / hour
• 6+ Hours: $120 / hour
• 8+ Hours: $115 / hour

Minimum hire is 2 hours. If the driver is released early, billling will be based on the original booked time. The booking can be extended at the client request.

Additional surcharges apply for trips during certain late night and early morning hours

• Late Night Surcharge – 10PM – 1AM – 15%
• Very Early Morning Surcharge – 1AM – 4AM – 25%
• Early Morning Surcharge – 4AM – 5AM – 15%

These surcharges will be applied during the booking process but are not reflected in instant quotes.

Out of Area Surcharge Policy

Application of Charges
Blue Diamond Transfers reserves the right to apply an Out of Area Surcharge for transfers that originate from or terminate at locations more than 50 kilometers from major capital city centres.

This surcharge is:
– Applied at Blue Diamond Transfers’ discretion
– Not included in automated quotes generated by the Instant Quote tool
– Not reflected in online booking prices
– Added manually after booking confirmation
– Communicated to customers before the transfer date

Customer Notification
If your transfer qualifies for an Out of Area Surcharge, a Blue Diamond Transfers representative will contact you directly to discuss the applicable fee and obtain your approval before proceeding with the booking.

Rationale for Out of Area Surcharge
The Out of Area Surcharge is necessary to cover additional operational costs incurred for transfers beyond our standard service areas, including:
– Extended driver hours and increased labour costs
– Additional fuel consumption for longer return journeys
– Higher vehicle maintenance requirements due to extended mileage
– Reduced vehicle availability for other bookings
– Complex logistics management for remote locations
– Potential accommodation costs for drivers on long-distance transfers

Transparency Commitment
Blue Diamond Transfers is committed to transparent pricing. While this surcharge may be necessary for operational sustainability, we ensure that:
– Customers are informed promptly if the surcharge applies
– The reason for the surcharge is clearly explained
– Customers have the opportunity to discuss or cancel their booking if they do not wish to proceed with the additional charge

For specific inquiries about the Out of Area Surcharge or to discuss your transfer requirements, please contact our customer service team.

Justification for Special Event Premiums in Chauffeur Services

At Blue Diamond Transfers, we implement special event premiums for chauffeur services to ensure the highest level of reliability, service quality, and availability for our clients. These premiums are necessary due to several key factors that impact operations during peak-demand periods.

1. Increased Demand and Limited Availability

Special events create a surge in demand for professional chauffeur services, often exceeding normal booking levels. To ensure that vehicles and drivers are available for our clients, we must implement pricing strategies that align with demand fluctuations. Without a premium, availability may be compromised, and clients could face difficulty securing reliable transport.

2. Extended Wait Times and Traffic Delays

Large-scale events, such as concerts, major sporting events, and festivals, cause significant congestion, road closures, and detours. This leads to longer travel times, increased fuel consumption, and additional wear on vehicles. Special event premiums account for these operational challenges and compensate drivers for their time and effort.

3. Driver Incentives and Fair Compensation

To ensure high-quality service, we need to incentivize professional chauffeurs to take on jobs during peak-event periods, which often involve longer working hours, late-night shifts, and challenging traffic conditions. The premium helps maintain driver availability and ensures they are fairly compensated for the additional effort required.

4. Enhanced Service Standards

Events often require a higher level of service, including VIP treatment, multiple pick-up/drop-off locations, and flexibility for unexpected delays. Our special event premium ensures that clients receive the highest standard of professionalism, well-maintained luxury vehicles, and a seamless travel experience.

5. Market Competitiveness and Sustainability

Luxury transport providers must balance affordability with sustainability. Special event pricing allows us to maintain the quality of our fleet, invest in technology (such as real-time tracking and app-based bookings), and provide a consistent level of service without compromising profitability.

By applying special event premiums, Blue Diamond Transfers guarantees reliability, fair driver compensation, and a premium experience, ensuring our clients receive the best possible service during high-demand periods.

Yes — if you require a child seat, please let us know at the time of booking so we can ensure one is fitted to your vehicle before pickup. We can supply approved child restraints in most service areas, subject to availability and local laws. Charges may apply, and advance notice is strongly recommended.

State and Territory Laws Regarding Child Seats
Child restraint laws vary across Australia depending on whether you are travelling in a rideshare, taxi, private hire/chauffeur vehicle, or a private vehicle. The following is a general overview — please note that regulations are subject to change and enforcement may differ by jurisdiction.

• New South Wales (NSW)

  • Private vehicles & chauffeur services: Must comply with the Australian Road Rules — children up to 6 months in a rear-facing restraint, 6 months to 4 years in a rear- or forward-facing restraint, 4 to 7 years in an approved forward-facing restraint or booster seat.

  • Taxis: Exempt from some requirements but must have child restraints if available. Drivers can carry children over 12 months without a restraint if unavailable, but they must be in the rear seat.

  • Rideshare: Must comply with private vehicle rules — child restraints must be used.

• Victoria (VIC)

  • Same requirements as NSW for all vehicle types except taxis, which are exempt from providing restraints (passengers must supply their own). Rideshare must follow private vehicle rules.

• Queensland (QLD)

  • Same general age and size requirements as NSW. Taxis and booked hire vehicles (including chauffeur services) are exempt from carrying child seats unless provided by the passenger. If no seat is available, children 1–7 years must travel in the rear.

• South Australia (SA)

  • Same restraint requirements as NSW for private and booked hire vehicles. Taxis are exempt from providing restraints but must accommodate passenger-supplied ones.

• Western Australia (WA)

  • All vehicles (including taxis and rideshare) must comply with child restraint laws. Exceptions apply for some taxi trips, but children under 12 months must be in a suitable restraint.

• Tasmania (TAS)

  • Same requirements as NSW for all vehicle types. Taxis are not required to carry restraints but must allow passengers to fit their own.

• Northern Territory (NT)

  • Private vehicle rules apply to chauffeur and rideshare. Taxis are exempt from carrying child restraints unless the passenger provides one.

• Australian Capital Territory (ACT)

  • Same as NSW for private and chauffeur vehicles. Taxis and rideshare must comply unless no restraint is available, in which case children must sit in the rear.

Important:

• We always recommend pre-booking a child seat to ensure compliance with the law and your child’s safety.

• Laws can differ between states and between vehicle categories, so please let us know your travel details in advance to ensure we meet the correct requirements.

•  You cannot make a booking without a valid registered credit card.
•  Blue Diamond Transfers does not have access to your credit card details at any time – you are registering your credit card directly with Stripe via a secure encrypted link.
•  To update your credit card details you must first remove that card and then add a new card with the new details.
•  Blue Diamond Transfers will perform fraud checks (including a small pre-authorisation) upon registering your card to check validity.
•  Blue Diamond Transfers reserves the right to collect payment prior to a trip for new clients, special and one-off bookings.
•  Blue Diamond Transfers is not able to reverse payments made to an incorrect card. Please double-check before booking.
•  Please visit Stripe for more information on your card security: https://stripe.com/